GENERAL TERMS AND CONDITIONS

This www.generalgoodsdistribution.com page is the property of EEC GENERAL GOODS SL (hereinafter, the Data Controller) with CIF B97978936 and fiscal address at C/ ROSSELLÓ Nº 188 2-B, 08008, BARCELONA.

The General Terms and Conditions of Contract regulate the distance selling relationship between the Data Controller and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998, of 13 April, on General Contracting Conditions, Law 3/2014, of 27 March, amending the revised text of the General Law for the Defence of Consumers and Users, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018 of 5 December 2018 on the Protection of Personal Data and Guarantee of Digital Rights, Law 7/1996 of 15 January 1996 on the Regulation of Retail Trade, and Law 34/2002 of 11 July, Information Society Services and Electronic Commerce.

The Data Controller reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. Such modifications may be made, through their websites, by any means admissible by law and will be mandatory during the time they are published on the website and until they are validly modified by subsequent ones. However, the Data Controller reserves the right to apply, in certain cases, Specific Terms and Conditions of Contract in preference to these General Terms and Conditions when it deems it appropriate, announcing them in a timely manner.

The purpose of the website is commercial.

The duration of the contract will be linked to the delivery of the product, without prejudice to the right of withdrawal.

You can also subscribe to the newsletter to receive offers on the aforementioned products, marketing news (events, corporate news, activations) or general information that may be of interest to you.

As a user or customer, you expressly declare that you know, understand and accept the terms and conditions of use and these general terms and conditions of contract. In the same way, he/she declares that he/she is of legal age and has the legal capacity to act necessary to access the websites of the Data Controller and to contract through them.

To purchase our products, you can go to the corresponding section of our online store.

It is an essential requirement that you register as a user of the website to make the online purchase. You can access the corresponding section for registration on the website itself. In accordance with the provisions of Regulation (EU) 2016/679, the Data Controller informs users that the personal data collected during the registration process and subsequent purchase will be entered into a file under the responsibility of the Data Controller, in order to process such actions by the user and manage subsequent actions derived from them. Likewise, the Data Controller informs of the possibility of exercising the rights of access, rectification, deletion, limitation, portability and opposition by writing to the address C/ ROSSELLÓ Nº 188 2-B, 08008, BARCELONA or through the email info2@eecgg.com.

The personal data of customers or people who have requested information about a product or service may be used to send commercial communications as long as they are related to the products or services contracted, marketing or other data of interest to them, and they have not previously objected to such communication.

As long as you do not inform us otherwise, we will understand that your data has not been modified, that you agree to notify us of any changes and that we have consent to use them in order to build loyalty in the relationship between the parties.

During the purchase process, you will need to identify yourself with the username and password provided. This data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained when registering as a customer, and may not transfer them to another. You can change the information you have entered at any time in your customer area. In this same section you will have access to a history of your orders, this is only a consultation section, but its management is allowed, being able the user to delete those records that he considers not necessary to view.

At the end of the purchase process, the customer will receive a confirmation of the same by email. It is essential that during the purchase process the user indicates a valid email address. If you do not receive confirmation within 24 hours of completing the purchase process, please contact the Data Controller on the customer service telephone number 930400028 or by email info2@eecgg.com.

All the contents of the website are in Spanish.

Upon receiving the product at the delivery address provided, the customer will receive an invoice or copy of the order via email. If you have expressly authorized it, you will receive the invoice in electronic format.

Delivery of prohibited products to minors

Such products may include, but are not limited to, alcoholic beverages. When placing an order for a product that is prohibited to minors, you must confirm that you are of legal age. You or someone over the age of 18 must be present at the time of delivery of such product. The Data Controller reserves the right to carry out the relevant identity checks and to retain and not deliver the products if their age is not accredited. The Controller will not sell or deliver alcohol to anyone under the age of 18. By placing an order and accepting the terms of service, you confirm that you are of legal age and the Controller reserves the right not to deliver it in case of doubt. It also reserves the right to refuse an order containing products prohibited to minors for any reason, including the specified delivery location. In addition, the delivery of alcohol to any person who is, or appears to be, under the influence of alcohol or drugs may be refused, in which case any advance payment for such products will be reimbursed, but reasonable compensation may be deducted or charged for the actual costs incurred by the Controller, such as preparation costs.

Offer and Term

In the case of a product on offer, the offer price and the validity of the offer will always be indicated along with its essential characteristics.

In compliance with current regulations, the Data Controller provides information on all items for sale, their characteristics and prices. However, the Data Controller reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of the same. In this way, the products offered at all times on the website will be governed by the General Terms and Conditions in force in each case. In addition, the company shall have the right to cease offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products

The products offered in our online store include a photograph and the essential characteristics of the same, this is the information obtained from the manufacturer itself. The color of the product may be altered depending on the device being used. In the characteristics it is identified.

Guarantees

All products offered on the website are covered by the commercial guarantee of the supplier of the website.

In the event of any lack of conformity at the time of delivery of the goods, the Data Controller will be liable to the customer for any faults that may arise within a period of three years from the date of delivery, which will be understood to have been made on the day that appears on the invoice or purchase receipt, or on the delivery note if this is later. In the absence of proof to the contrary, it shall be presumed that the lack of conformity that manifests itself in the two years following the delivery of the goods already existed when the goods were delivered.

On the other hand, the customer may demand from the Data Controller the correction of the lack of conformity, the reduction of the price or the termination of the contract.

In order for the goods to be brought into compliance, the customer may choose to repair or replace them, unless one of these two options is impossible or entails disproportionate costs for the employer. These measures shall meet the following requirements:

• They will be free of charge for the customer, including the expenses that are necessary for the goods to be brought into conformity, especially the costs of shipping, transportation, labor or materials;

• They shall be carried out within a reasonable period of time from the time when the employer has been informed of the lack of conformity and without major inconvenience to the employer.

The customer shall place the good at the disposal of the Controller, who shall recover it at the customer’s expense in a manner that causes the least inconvenience to the customer depending on the type of good.

You will not be liable for any payment for the normal use of the replaced goods during the period prior to their replacement.

The Responsible Party, on the other hand, will recover the goods at his/her expense, remove the non-compliant goods and, in the case of goods that have been installed, remove them and proceed to install the repaired or replaced goods, assuming the costs arising therefrom.

Likewise, the Data Controller shall provide the customer with documentary justification of the delivery of the goods by the customer, stating the date of delivery and the lack of conformity, as well as documentary justification of the delivery of the goods already in accordance with the customer, which must also include the date of such delivery and a description of the corrective action taken.

On the other hand, the customer may also demand a

Reduction in the price or the termination of the contract. The reduction in the price will be proportional to the difference between the value that the good would have had at the time of delivery if it had been in conformity, and the value that the good delivered has at the time of such delivery. The resolution will not proceed when the lack of conformity is of minor importance. The customer may opt for them as long as the following requirements are met:

When the measure to bring the goods into conformity proves impossible or disproportionate.
The Controller has not carried out the repair or replacement or has not carried out them correctly.
Any lack of conformity appears in the repaired or replaced good.
The lack of conformity is of such severity as to justify one of the two options.
The Controller has declared, or it appears from the circumstances, that it will not bring the goods into conformity within a reasonable time or without major inconvenience to the customer.

The Controller shall reimburse the customer as a result of the choice of this measure for the price paid for the goods upon receipt of the goods or, where appropriate, proof provided by the consumer that they have been returned.

The Client shall return the goods to the Controller, at the latter’s expense.

The Client may suspend the outstanding payment of the price until the Responsible Party fulfils its obligations. You may also request the rectification of the lack of conformity, the reduction of the price or the termination of the contract, if, as a result of the infringement of the rights of third parties, the use of the good is prevented or restricted.

Whether you are seeking the rectification of the lack of conformity, a reduction in the price or termination of the contract, you may claim damages if applicable.

The Data Controller has an after-sales service, while the warranty is in force, the customer may execute it by contacting the Responsible Party’s establishment, the after-sales service, by email to info2@eecgg.com or to the points established by the supplier itself. If you have any questions, you can contact the customer service telephone number 930400028 or email info2@eecgg.com.

Prices

All products indicate the selling price in Euros and include Value Added Tax (VAT).

If any other tax were applicable, this would be indicated.

Delivery and transport costs

The Data Controller ships in Spain and the Balearic Islands. In this regard, the Data Controller is aware of the application of the legislation in force in this country.

The associated applicable charges, including, but not limited to, shipping costs and service fees (the “Charges”), will be as stated in the application prior to the order being placed.

Methods of payment and execution of the service

The customer may pay the amount of their service by opting for any of the following ways. During the purchase process, you will need to indicate your choice:

– VISA or MASTERCARD credit card

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network.

Likewise, your credit card details are entered directly on the bank’s website, at the POS (Point of Sale Terminal of the Bank) and are not entered or registered on any server of the Data Controller.

When paying with a VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiry date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.

This payment method is valid only on the website.

By accepting these General Terms and Conditions, the cardholder certifies that he/she is aware of them.

When the amount of a purchase has been charged fraudulently or improperly using a payment card number, the holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and repayment entries will be made in the accounts of the supplier and the holder as soon as possible.

However, if the purchase has actually been made by the cardholder and the demand for a refund is not the result of having exercised the right of withdrawal or resolution and, therefore, has unduly demanded the cancellation of the corresponding charge, the cardholder will be obliged to the Responsible Party to compensate for the damages caused as a result of said cancellation.

– Bizum

It allows payment in an immediate way. The customer must be previously registered in the Bizum Online Purchase Service.

The Data Controller undertakes to deliver the product within a maximum of 10 working days, starting from the day after the order is requested.

The availability of the products offered by the Data Controller may vary depending on the service. In the event of non-execution due to unavailability, the Data Controller will notify the customer by email as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days, the Responsible Party may give the Controller the double option of: offering the customer without a price increase, a service of similar characteristics or of higher quality, or unless justified and demonstrable reasons by the Responsible Party within this same period, to pay the sums paid for the cancelled service.

Right of withdrawal, refund of payment and claims

The customer will have a minimum period of fourteen calendar days to withdraw, from the day of receipt of the product, without any penalty and without indicating the reasons.

The customer will receive the full amount of the purchase, i.e. the price of the product plus shipping costs within 14 calendar days from the date on which he or she has been informed of the consumer’s decision to withdraw from the contract using the same means of payment used by the consumer for the initial transaction. unless otherwise expressly provided by the consumer and provided that the consumer does not incur any costs as a result of the refund.

On the other hand, the exercise of this right is not subject to any formality, so the consumer is required to return the product in perfect condition without limiting the use of the product (as long as it does not go beyond the mere verification of its good condition and operation).

The exercise of the right of withdrawal must be made by notification by telephone to 930400028, by sending the e-mail info@eecgg.com, sending your letter to our postal address C/ ROSSELLÓ Nº 188 2-B, 08008, BARCELONA, or through the withdrawal form.

Model withdrawal form

(you only need to complete and submit this form if you wish to withdraw from the contract)

– To the attention of EEC GENERAL GOODS SL with CIF B97978936, e-mail info2@eecgg.com and fiscal address at C/ ROSSELLÓ Nº 188 2-B, 08008, BARCELONA:

– I hereby inform you that I am withdrawing from my following contract of sale:

– Order number and date (indicate order number and the date you received it)

– Name of the consumer and user(s)

– Address of the consumer and user(s)

– Signature of the consumer and user(s) (only if this form is submitted on paper)

–Date

In accordance with the provisions of Article 103 of Law 3/2014, of March 27, 2014, amending the revised text of the General Law for the Defense of Consumers and Users, supplies of services or goods made in accordance with the consumer’s specifications or clearly personalized, or which, due to their nature, cannot be returned or may deteriorate or expire quickly, They are exempt from withdrawal.

Return in withdrawal period

Regardless of the right of withdrawal described above, our return policy allows the product to be returned up to 14 days from the date of receipt of the product. The foregoing does not extend to perishable products, for such products please contact customer service at the email info@eecgg.com, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal from the contract is formalized. The deadline will be deemed to have expired if the customer returns the product before the end of the period. The customer will be responsible for the costs of returning the product.

The products must be returned in the same condition in which they were delivered, therefore, the new products must be returned new, unused and complete, however, if it is not returned in the same original packaging the good may suffer depreciation. Therefore, in order to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check your status. As soon as we check that the item(s), as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to refund the money paid.

Note: Information about the extended return window: For the 2023 holiday season, most products purchased between December 1 and December 31 can be returned up to December 1.

January 31, 2024.

Refund of payment

The reimbursement of the amounts received by the client will be made using the same means of payment used by the client, unless otherwise stipulated.

The Controller shall pay the amounts paid by the customer, including, where applicable, delivery costs, within 14 calendar days from the date of receipt of the right of withdrawal.

The Responsible Party may withhold the refund until the product has been received, a reason for withdrawal, or until the customer provides proof of return of the product, depending on which condition is met first.

Return of the defective product.

In the event that the product is not in good condition and the causes attributable to it are not the customer’s fault, the customer will have the right to return the product, informing the Responsible Party of the reason for return through any of the means provided in these terms and conditions, and at no cost to the customer. Any return due to defect or poor condition of the product will not be considered a right of withdrawal.

The Data Controller undertakes to bear the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale.

If the customer wishes to file a claim, the Controller’s establishment is located at C/ ROSSELLÓ Nº 188 2-B, 08008, BARCELONA or by e-mail info2@eecgg.com.

Jurisdiction

Likewise, the Data Controller reserves the right to file any civil or criminal actions it deems appropriate for the improper use of its website and contents or for the breach of these conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in the Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or resort to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. The Data Controller is domiciled at C/ ROSSELLÓ Nº 188 2-B, 08008, BARCELONA, Spain.

Finally, the customer is informed that he/she may file a claim against the Data Controller free of charge on the ODR Platform for online dispute resolution by accessing the following link

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES